Returns

PHONE: 855.254.6600 or 920.885.2800
INTERNATIONAL: 920.319.4374 
ON-LINE: animart.com/store
E-MAIL: info@animart.com
MAIL: ANIMART Att: Order Dept 1240 Green Valley Road, Beaver Dam WI 53916
 

Returns

  • Please check your order upon receipt. Please report any claims to ANIMART within 48 hours of receipt of merchandise.
  • If you are not completely satisfied with an item, please contact ANIMART at 1.800.255.1181 for an exchange, replacement or refund. All returns must be pre-authorized by one of our customer service members.
    • All returns must be made within 45 days of date of invoice
    • Returns are subject to a 20% restocking fee.
    • Vaccines, prescriptions and special orders are non-returnable
    • Return shipping costs are paid by customer.
    • Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable.
    • All returns are credited according to the original method of payment

Damages or Shortages

  • Report all claims, shortages or damages immediately to our customer service staff.
  • Keep damaged product in the original shipping carton for inspection by the carrier.

Warranty/Repairs

ANIMART follows all manufacturer warranty policies. Please contact ANIMART at 1.800.255.1181 to check warranty/repair status. All warranty/repair returns must be pre-authorized by one of our customer service members.