PHONE: 855.254.6600 or 920.885.2800
ANIMART Att: Order Dept 1240 Green Valley Road, Beaver Dam WI 53916
- Please check your order upon receipt. Please report any claims to ANIMART within 48 hours of receipt of merchandise.
- If you are not completely satisfied with an item, please contact ANIMART at 1.800.255.1181 for an exchange, replacement or refund. All returns must be pre-authorized by one of our customer service members.
- All returns must be made within 45 days of date of invoice
- Returns are subject to a 20% restocking fee.
- Vaccines, prescriptions and special orders are non-returnable
- Return shipping costs are paid by customer.
- Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable.
- All returns are credited according to the original method of payment
Damages or Shortages
- Report all claims, shortages or damages immediately to our customer service staff.
- Keep damaged product in the original shipping carton for inspection by the carrier.
ANIMART follows all manufacturer warranty policies. Please contact ANIMART at 1.800.255.1181 to check warranty/repair status. All warranty/repair returns must be pre-authorized by one of our customer service members.