Operations Mission Statements:

The Receiving Team will work closely with Sales, Shipping, Purchasing, and Accounting to quickly and accurately receive product, to process returns and manage loaners/repairs, to provide information on inventory/in-stock/backorder issues, and to help manage the storage of inventory in the warehouse so as to support our ANIMART Mission.

The Shipping Team will work closely with Receiving/Returns, Sales, and Regulatory Compliance to ship orders to clients, ensure order accuracy, manage inventory in the warehouse, properly invoice orders, and keep the warehouse clean and organized so as to support our ANIMART Mission.


The Operations Department consists of Receiving, Returns, Inventory Control, Warehousing, Shipping, Facilities and Fleet.  It is a multi-faceted department with different work groups.  Generally, the key functions are to receive shipments, warehouse product, pick customer orders, pack orders, and ship orders.  The common theme across all of Operations is that we are in place to support the revenue driving areas of the company.


A+ employees in Operations are:

  • Team players who are accepting of this support role in the organization.
  • Detail Oriented as Accuracy in all processes is critical.
  • Focused on Customer Service, even though they typically do not interact directly with the customer.
  • Problem Solvers who proactively identify solutions and take action.
  • Humble and anxious to serve others for the greater good of the organization.
  • Take pride in overall positive results rather than seek the limelight.