Returns

PHONE: 855.254.6600 or 920.885.2800
INTERNATIONAL: 920.319.4374 
ON-LINE: animart.com/store
E-MAIL: info@animart.com
MAIL: ANIMART Att: Order Dept 1240 Green Valley Road, Beaver Dam WI 53916
 

Returns

  • Please check your order upon receipt. Please report any claims to ANIMART within 48 hours of receipt of merchandise.
  • If you are not completely satisfied with an item, please contact ANIMART at 1.800.255.1181 for an exchange, replacement or refund. All returns must be pre-authorized by one of our customer service members.
    • All returns must be made within 45 days of date of invoice.
    • All returns must be clean and in resalable condition.
    • Returns are subject to a 20% restocking fee.
    • Vaccines, prescriptions and special orders are non-returnable
    • Return shipping costs are paid by the customer.
    • Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable.
    • All returns are credited according to the original method of payment

Damages or Shortages

  • Report all claims, shortages or damages immediately to our customer service staff.
  • Keep damaged product in the original shipping carton for inspection by the carrier.


Warranty/Repairs

ANIMART follows all manufacturer warranty policies. Please contact ANIMART at 1.800.255.1181 to check warranty/repair status. All warranty/repair returns must be pre-authorized by one of our customer service members.

Defective Products

Defective products that will be replaced by the manufacturer are acceptable to be returned. The manufacturer MUST be called prior to accepting the product back.